Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bbtopsus@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bbtopsus@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Back freight
We are responsible for the freight in the postage area, so if you want to return the goods, you need to bear the freight yourself. If you don't belong to the postage area, we will bear the freight for the return. First, we must provide the tracking code and other related information and submit it to the official customer service mailbox. We can only apply for a refund after verification. Thank you for your understanding.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  Please remember it can take some time for your bank or credit card company to process and post the refund too.